The New Talent Playbook

Dawn Cunningham

Dawn Cunningham Profile Photo

Master Trainer

Dawn Cunningham, Master Trainer at Nexstar Network, is a passionate trainer, facilitator, and customer experience professional who believes success is built on relationships.

Dawn has spent her entire career in customer service, with more than 42 years of experience, including work alongside professionals in plumbing, electrical, HVAC, and even motorcycle mechanics. She has dedicated her career to helping CSRs, dispatchers, and teams grow their confidence, strengthen their skills, and recognize the impact they have on the people they serve.

Known for her energy and authenticity, Dawn lives by the philosophy "Elevate with intention." Her mission is simple: pouring into people and helping them become better than they believe they can.

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Nov. 3, 2026

How To Get Your Team To Treat Clients The Way You Would.

Dawn Cunningham, master trainer at Nexstar Network, makes a clear case that strong customer service starts at the top. Technology has changed how customers expect speed and convenience, but the fundamentals still matter: listen well, value employees, and build systems that support consistent service. She shares practical hiring, onboarding, and leadership habits that help teams perform better. Key Takeaways Customer experience improves when owners and managers reinforce the right behaviors i...